BETHALSDORP  /IBHAYI / MOTHERWELL / KWADWESI / KWAMAGXAKI / NEW BRIGHTON / KWAZAKHELE

Fayrosa James  -  SENIOR BUILDING INSPECTOR
fjames@mandelametro.gov.za
041-506 2559
079 490 0403

BETHELDORP     

Henry Kayster  -  BUILDING INSPECTOR
hkayster@mandelametro.gov.za
041-506 2559
079 490 0387

KWAMAGXAK I/ KWADWESI                       

Lewis Blignaut  -  BUILDING INSPECTOR
lblignaut@mandelametro.gov.za
041-506 2558
079 490 0388

IBHAYI                  

Steven Adjei  -  BUILDING INSPECTOR
sadjei@mandelametro.gov.za
041-506 2550
079 490 0944

BETHELSDORP                   

Nceba Mthwisha  -  BUILDING INSPECTOR
nmthwisha@mandelametro.gov.za
041-506 2556

MOTHERWELL  

Basil Makana  -  BUILDING INSPECTOR
bmakana@mandelametro.gov.za
041-506 2505
078 058 8848

WELLS ESTATE                  

Sizwe Pakati  -  BUILDING INSPECTOR
spakati@mandelametro.gov.za
041-506 2503
084 263 2311

MOTHERWELL                  

Solomon Mbangi  -  BUILDING INSPECTOR
smbangi@mandelametro.gov.za

041-506 1496    

Pumza Gwabeni  -  SENIOR BUILDING INSPECTOR (PE)
pgwabeni@mandelametro.gov.za
041 506 2122
079 8916 062

FRAMESBY / FERNGLEN / SUNRIDGE PARK / HUNTERS RETREAT

Tracy-Leigh Stephen  -  BUILDING INSPECTOR
tstephen@mandelametro.gov.za
041 506 2120
073 7202 720

PE FARMS                           

Bennie Schmidt - BUILDING INSPECTOR
bschmidt@mandelametro.gov.za
041 506 2328
078 2166 710

MILL PARK / MOUNT ROAD / NEWTON PARK / NORTH END                          

Hanlie Fourie - BUILDING INSPECTOR
hfourie@mandelametro.gov.za
041 506 2147
078 2588 959

CENTRAL / HARBOUR / SOUTH END / SUMMERSTRAND / HUMEWOOD / SCHOENMAKERS -                 

Pietro Benini  -  BUILDING INSPECTOR
pbenini@mandelametro.gov.za
041 506 2137
079 8916 103

ALGOA PARK / AMSTERDAMHOEK / COEGA / REDHOUSE / SWARTKOPS / WELLS ESTATE / NEW BRIGHTEN                          

Susan Barnardo  -  BUILDING INSPECTOR
sbarnard@mandelametro.gov.za
041 506 2126
079 4900 386

GELVANDALE / KOSTEN / MALABAR                        

Randall Adams  -  BUILDING INSPECTOR
radams@mandelametro.gov.za
041 506 2494
079 4900 400

GREENBUSHES / KABEGA                             

Lloyd Perils  -  BUILDING INSPECTOR
lperils@mandelametro.gov.za
041 506 2247
079 8916 088

WESTERING / COTSWOLD                           

Thandokazi Mkhwe -  BUILDING INSPECTOR
tmkhwe@mandelametro.gov.za
041 506 2152    

PARSONSVLEI                    

Nondumiso Noruwana -  BUILDING INSPECTOR
nnorowana@mandelametro.gov.za
041 506 1737    

WALMER                            

Sinyusele Mgudlwa -  BUILDING INSPECTOR
simgudlwa@mandelametro.gov.za
041 506 2121    

LORRAINE / FAIRVIEW                   

Justin Arendse  -  BUILDING INSPECTOR
jarendse@mandelametro.gov.za
041 506 2437
079 4900 399

THEESCOMBE / MOUNT PLEASANT / CHARLO / BUSHY PARK / KRAGGA KAMMA                  

Eric Shultz  -  BUILDING INSPECTOR
eshultz@mandelametro.gov.za
041 506 2228
071 6080 905

PORT-ELIZABETH                              

Glen Claasen  -  LAW ENFORCEMENT OFFICER
gclaasen@mandelametro.gov.za
041 506 2410
079 8916 122

UITENHAGE / DESPATCH / COLCHESTER / PARMS UITENHAGE / KWANOBUHLE

Anees Zondie -  SENIOR BUILDING INSPECTOR
azondie@mandelametro.gov.za
041 994 1112
079 490 0397

WHOLE UITENHAGE AND DESPATCH RDP

Theunis Kleinhans -  BUILDING INSPECTOR
tkleinhans@mandelametro.gov.za
041 944 1140
079 490 0394

KWANOBUHLE (FROM 1 - 11)                    

Desmond Bouw  -  BUILDING INSPECTOR
dbouw@mandelametro.gov.za
041 944 1135
083 321 2624

FARMS AND RDP            

Heinrich Meyer - BUILDING INSPECTOR
hmeyer@mandelametro.gov.za
041 944 1141
079 490 0406

CENTRAL, TOWN AND INDUSTRIAL                        

Marius Stoltz - BUILDING INSPECTOR
mstoltz@mandelametro.gov.za
041 944 1102
084 520 5632

DESPATCH AND COLCHESTER    

Cornelius Potgieter - BUILDING INSPECTOR
cpotgieter@mandelametro.gov.za
041 944 1641
079 891 6058

NORTHERN AREAS (UITENHAGE)                            

Razeen Ackerdien -  BUILDING INSPECTOR
rackerdien@mandelametro.gov.za
041 944 1168
079 490 1367

IBHAYI AND UITENHAGE                             

Andrew Brooks  -  LAW ENFORCEMENT OFFICER
abrooks@mandelametro.gov.za
041 944 1603
079 899 9155

The Building Inspectorate Office is the primary source of information about your property. Ask for a copy of the history for your property. This history is typically previously approved plans with dates of all building additions done and general data about the construction. The Building Inspectorate Main Office (PE) can be reached at 041 506 2462.

The zoning regulations as well as the correct property description and details of the size, orientation etc can be obtained from 3^rdfloor, Lillian Diedericks (Brister House), 191 Govan Mbeki Avenue, Port Elizabeth.

Details of restrictions set out in the Title Deed can be established by obtaining a copy of the Title Deed from the Deeds Office, or the Bank or Financial Institution that holds the mortgage bond.

Can I change the zoning regulations and/or remove restrictive conditions of title?

If a proposed property development requires a change of the zoning regulations or amendment of the title conditions, this is possible, but requires an application and a formal procedure. There are numerous different kinds of applications, many which are technically and legally complex.  It is therefore advisable to consult a professional town planning consultant or other professionals.

Some development proposals may not require rezoning or removal of restrictive conditions but nevertheless need the Councils permission.  These are known as Consent Applications and are usually less complex, but need to be legally and technical correct.

Pre-consultation process where a planner will advise the applicant on which land application to apply and Pre-consultation forms are available at 3^rd floor, Lillian Diedericks (Brister House), 191 Govan Mbeki Avenue, Port Elizabeth.

Form for the various types of applications available at 2^ndfloor, Lillian Diedericks (Brister House), 191 Govan Mbeki Avenue, Port Elizabeth. Click here to download the form.

The municipal account holder, authorized person or director of the business wishing to tender, must call in person at the Billing Clearance office, in order to request a certificate.

The billing clearance official on duty will interrogate the NMBM Billing System to verify whether any debt is owing to NMBM and issue the relevant certificate.

If there are arrears service charges owing to NMBM, the applicant will be required to settle the full arrears or conclude suitable re-payment arrangements in terms of Council’s approved Debt Collection Policy. A copy of said policy can be found under policies on the NMBM Website in order to view details of affordable r-payment terms on offer by NMBM.

Billing Clearance Office Contact Details:

Tel: 041 – 506 3136
Fax: 041 – 086 5773 809
Email: billclear@mandelametro.gov.za
Address: NMBM Stores, Harrower Road, North End

Kindly note that a fee will be payable, in terms of Council’s approved Tariff Policy, in order to obtain two (2) copies of the billing clearance certificate. 

This fee will increase with each financial year, on the 1^st July. In order to confirm the fee as at today, kindly view NMBM’s Tariffs on the NMBM website.

You (or your Conveyancer) can lodge the following documents to 'Land Survey Enquiries Counter' on the 3rd floor Kwantu Towers:

a) Approved land survey diagrams (SG diagrams)

b) Council subdivision application approval

c) Plumbing- and Electrical certificates

   (Council application annexures 1 & 2)

Please note that in the case of new Townships (General plans) 'service certificates' must be forwarded by the Consultant Engineer to 'Planning and Development' on the 4th floor Kwantu Towers for Municipal clearance purposes.

There are two (2) types of Billing Clearance Certificates can be issued: 

• For Businesses that do not have any accounts with NMBM
• For Businesses that have accounts with NMBM 

Businesses who have accounts with NMBM - the following procedures will apply:

1) Close corporation (1-10 members)

The CK document issued by the Registrar of Companies has to be produced with every Tender Application and all Identity Numbers of members/directors/persons listed on the CK Document are used to search for any accounts with outstanding balances, before a Billing Clearance Certificate can be issued.

If any accounts are in arrears, the accounts must first be paid up or arrangements made to settle outstanding debt.

Customer Care Section has to furnish the person with a letter informing NMBM: Stores that the accounts were settled or that formal arrangements have been concluded as the transactions will not reflect immediately on the customer’s account.

2) Co-Operatives

Members can be more than 10 members. In this particular instance the persons who have signing powers, and search for their personal accounts & Business Account.

Once again, Customer Care Section has to furnish the person with a letter informing NMBM: Stores that the accounts were settled or that formal arrangements have been concluded as the transactions will not reflect immediately on the customer’s account.

3) Sole Proprietorship

Single individuals with valid tax clearance certificate and ID document to check for an account in their name – Business & Residential premises.

If any accounts are in arrears, the accounts must first be paid up or arrangements made to settle outstanding debt.

Customer Care Section has to furnish the person with a letter informing NMBM: Stores that the accounts were settled or that formal arrangements have been concluded as the transactions will not reflect immediately on the customer’s account.

General Notes

• If a person/member/director is no longer with the Partnership/Co-Operative/Company/ they should go back to the Registrar of Companies to have their name/s legally removed and produce new CK document. Only then the stakeholder’s status will be omitted from the Billing Clearance Certificate.
• Individuals who are operating Businesses from home and the account are in the name of their parents and who are still living with their family cannot be held accountable for their family’s accounts. 
• Potential Suppliers who are under administration must first have their administration order rescinded and formal arrangements made before a Billing Clearance Certificate can be issued. Customer Care Section has to furnish the person with a letter informing stores that the accounts were settled or that formal arrangements have been concluded as the transactions will not reflect immediately on the customer’s account.

A Billing Clearance Certificate is a document that all Registered Companies, Close Corporations, Trusts, Partnerships and a Sole Proprietorships, require when the wish to tender on any contract/supply of goods/rendering of services etc. which went out on Tender from NMBM. In order for any prospective Supplier, he / she / the business have to be registered on the NMBM Supplier Database with Trade World. The Billing Clearance Certificate contains the following information:

• Date of issue
• Time of issue
• Name of the business
• Address from which the business is being operated
• All NMBM accounts and persons linked to the application. (Business and/or Residential)
• The expiry date of the certificate which is only valid for 30 days.

When receiving the tender applications with the Billing Clearance Certificate & Tax Clearance Certificate attached, all accounts are verified on the system as paid up. If the accounts are up to date, the tender application will be accepted.

In the event that an account is in arrears, the tender application will not be considered, unless the account is paid in full or suitable arrangements have been made by the customer if he/she has a pending query on their account(s).

In instances like this Customer Care Section need to supply the person with a letter stating that formal arrangements have been concluded or that the account is paid up to date as the payments and arrangements will not reflect on the system immediately. After completion of the above, a new and valid Billing Clearance Certificate can be issued again.

A Tender Application should always be accompanied by the following legal documents:

• A valid Billing Clearance Certificate
• A valid Tax Clearance Certificate issued by SARS

Without the submission of the two legal documents, the tender application will not be considered.

Effective as at 01 March, 2020

·      All land development applications must be screened on the 3^rd floor (room number 3 and 4) Lillian Diedericks Building, contact person: Ms Van Der Mescht @ 041 506 2435 & Mr Masixole Bana @ 041 506 2426 prior to it being submitted at Records (Ground floor) Lillian Diedericks Building, this will be conducted between 08H00 to 12H00 daily.

·        Screening will verify that all required documentation is included and application checklist will be stamped.

·        Applications that require documentation will be considered incomplete and will not be accepted for /at submission.

·        Records will only accept application submissions that has been stamped and that includes confirmation of payment.

• Fuel Storage Permits are valid for one (1) year and can be obtained from the Fire Safety Division. Tel: 041 585 2311
• Council’s Tariff of Charges will apply.

 NOTE: There are costs involved for certain services. Contact: 041 585 2311.

 For any South Africa National Standards (SANS) queries or the purchase of SANS documents, please contact the Standards Sales Office at 012 4286198 / 6834 or sales@sabs.co.za.

There are various ways to obtain your municipal account online:

The transferring attorney, seller or buyer (new owner) can email a copy of the registration confirmation which will be sent to the Rates Department in order to open a rates account for the new owner and close the rates account of the previous owner.

The new owner must visit (no on-line application process available) a Customer Care Centre 30 days after sending the registration confirmation and provide the following information, in order to open a water account for the newly acquired property which will then result in the previous owner’s consumption account being closed:

• New owner's ID
• Letter of ownership confirmation or new rates account
• R350.00 water security deposit (if water not included in levy account)
• R450.00 electricity security deposit if credit electricity meter installed on property
• Where pre-paid electricity meter installed on property, then bring with the prepaid card (no deposit required for a pre-paid meter) 

"Please note that the following centres are currently open to the public from 8:00 to 15:30, Monday to Friday:

(1) Mafana Sekhaya Gqobose (Old City Treasurer), Govan Mbeki Avenue

(2) Korsten office (opposite Livingstone Hospital)

(3) Uitenhage office (at Uitenhage City Hall)

(4) Motherwell Thusong Centre

(5) New Brighton, Ntshekisa Road

(6) Walmer, Heugh Road

(7) Despatch City Hall

(8) Cleary Park Shopping Centre

(9) Kwanobuhle

TOWN PLANNING FACT SHEET

Did you know?

Town Planners make better and more sustainable places for everyone to live, work and enjoy. Planners balance social, economic and environmental needs to shape the way that towns and cities grow and to create great communities for everyone.

What do Town Planners do?

Depending on the job role, it may include:

•        designing new towns or villages

•        improving communities and the environment

•        writing and explaining regulations and rules

•        protecting buildings that are of historical and architectural importance

•        ensuring that suitable land becomes available for development and supporting business and jobs

Did you know?

Zoning is the way governments control the physical development of land and the kinds of uses to which each individual property may be put.  Zoning laws/Schemes typically specify the areas in which residential, industrial, recreational or commercial activities may take place.

What is a subdivision?

The subdivision of land is a process where one property is divided into two or more portions.  Schemes and policies usually specify the minimum erf size for an area when undertaking a subdivision.

Did you know?

You may change the zoning of your property to another zone through a processed called ‘rezoning’. Let’s say your property is zoned Residential 1 in terms of the zoning scheme and you now intend to operate a business on the same property, a rezoning to a business zone would enable you to do this.

What is a Local Spatial Development Framework?

A LSDF is a plan that provides the long term vision of how a specific geographical area in the Municipality should be developed. Some municipalities refer to this plan as a Local Area Plan

I want to build a house- where do I start?

You need to first acquire a site and check whether the zone of the property permits the development of a house. The Residential 1 zone is the most appropriate zone for a dwelling house

What is a pre- consultation?

A pre- consultation is the process in which advice can be sought from the Council before submitting a formal application for your intended development

Did you know?

That the Land Use Scheme of the Municipality contains a zoning table which indicates uses that are freely permissible and uses that can be obtained via Councils Special Consent

How can I find out what my property is zoned for?

You may contact the Land Planning branch of the Municipality on 041 506 2241 or visit the municipal website on www.nelsonmandelabay.gov.za

What is a freely permissible use?

A freely permissible use does not require submission of an application to the Municipality for land use rights. However, Council requires the submission of a Site Development Plan indicating how the use rights are to be implemented on site

How much does it cost to submit a Site Development Plan?

Nothing at all- this service is offered by Council for free

Did you know?

That some title deeds contain restrictive conditions which may limit future development of a property. An application can be submitted to the Municipality to have these removed

Did you know?

That the Spatial Planning and Land Use Management Act (No. 16 of 2013) serves as a framework that regulates all matters pertaining to spatial planning, land use management and land development in South Africa

Where can I obtain application forms for permission to carry out development?

The forms may be obtained at the Properties and Administration branch of the Municipality on the 2^nd floor at the Lilian Diedericks Building (former Brister House)

• All EFT payments must be made 4 days before the account due date to ensure the payment is allocated to the correct municipal account by due date. 
• EFT payments less than 4 days before the account due date could be allocated to the municipal account after the due date and the account holder will be liable for late payment interest. 
• Your new month's account will always reflect an arrear amount if the payment is allocated after the statement is processed. 
• Please pay timeously in future. 

The following ABSA account number must be used for the payment of multiple accounts:

Account beneficiary: Nelson Mandela Bay Metropolitan Municipality 
Absa current account
Account number: 40-7953-3826
Branch Code: 632005

Paying in person at a Customer Care Centre

• Ensure that you have your account (original or copy) with you. 
• Visit your nearest municipal Customer Care office. Make sure that the cashier counts the money in front of you.
• Do not accept any receipt other than one printed by the computer. 
• Check your change in front of the cashier. 
• If you leave before checking your change, you are implying that you are satisfied with the transaction. 
• Any error will be much more difficult to resolve at a later stage. 
• Make sure that your account number is printed on the receipt and that the amount is correct. If not satisfied, insist on speaking to the Supervisor. 
• Note: Debit and Credit cards payments to a maximum of R4 000.00 accepted.

You could visit any of the offices below between 08:00 - 15:30 on weekdays to pay your arrears. If you have paid your arrears via the internet, you must supply your receipt number and proof of payment by calling any of the centres on the numbers below, between 08:00 - 16:30. The Customer Care Helpline on tel: 041-506 5555 is also open Monday to Friday, from 08:00 - 16:30. Fax your receipt to fax numbers 041-506 1304 or 041-506 1442.

• Alternatively, the following number can be contacted after 16:30: tel. 041-506 17:00 until 20:00 

(1) The account holder must pay all amounts due to Council as reflected in the municipal account, and the onus is on the account holder to verify the accuracy of such account.

(2) An account holder must pay for metered services, the assessment rates, other municipal charges, levies, fees, fines, interest, taxes or any other liability or obligation from the date of origin of such municipal charges until the written termination of the services.

(3) An account holder -

(a) has one account number and will be rendered one account, on which the due date for settlement of the total amount owing is reflected; and

(b) will be rendered an account monthly in cycles of approximately thirty days;

(4) Payment must be received on or before the due date at close of business on the due date.

(5) Payment made via any of the service providers appointed by Council to receive payments on its behalf, should be made at least four working days before the due date to enable the payment to be processed, and interest will accrue should Council receive payment after the due date.

(6) Where the account holder effects payment of an account via a service provider four working days or more before the due date and such service provider fails to furnish Council with the relevant payment details, such service provider may be held liable for all charges incurred by Council to recover an arrear amount erroneously reflected on the account of the account holder, as well as for interest charges.

(7) Council may estimate the quantity of metered services supplied in respect of a period or periods within the interval between actual successive readings of the meters, and may render an account to an account holder for the quantity of metered services so estimated.

(8) If an account holder is dissatisfied with an account rendered for metered services supplied by Council, such account holder may, prior to the due date stipulated therein, object in writing to the account, setting out reasons for his/her dissatisfaction.

(9) Should any dispute arise as to the amount owing by an account holder, and subject to the provisions of Section 102 of the Act, the account holder must notwithstanding such dispute proceed to make regular payments by the due date, based on the calculation of the average municipal account for the preceding three months prior to the arising of the dispute and taking into account interest as well as the annual amendments of tariffs of Council.

(10) An error or omission in any account or failure to render an account will not relieve the account holder of the obligation to pay by the due date

(11) If an account holder uses water or electricity for a category of use other than that for which it is supplied by Council and is in consequence not charged for water or electricity so used, or is charged for the water or electricity at a rate lower than that at which the account holder should be charged, the account holder will be held liable for the amount due to Council in accordance with the prescribed charges in respect of -

(a) the quantity of water or electricity which, in the opinion of the relevant Directorate Manager, the account holder has used and for which the account holder has not been charged; or

(b) the difference between the cost of the water or electricity used by the account holder at the rate at which the account holder has been charged and the cost of the water or electricity at the rate at which the account holder should have been charged.

(12) An account holder will not be entitled to a reduction of the amount payable for metered services that are lost due to a default in the meter, save in terms of the Provisions of Clause 17(8)(c).

(13) Council may -

(a) consolidate any separate accounts of an account holder liable for payment to the Municipality; and

(b) credit any payment by an account holder against any debt of that account holder.

Interest levied on an account can be reversed only if there was an error on the side of the NMBM. Payments made at an agency (bank, post office or via easypay) must be made at least four (4) days before the due date indicated on the statement.